More than half of the European electronics online stores misleads consumers. More than half of the European online electronics stores mislead consumers. This shows an EU-wide survey of 369 stores that sell the most popular electronics: cameras, phones, music players, DVD players, PCs and consoles. Of the approximately two hundred webshops turned their business in order not to have, or 55 percent. It appears from an EU-wide survey of 369 stores that sell the most popular electronics: cameras, phones, music players, DVD players, PCs and consoles. Of the approximately two hundred webshops turned their business in order not to have, or 55 percent. These included ten of the thirteen investigated Dutch webshops and eleven of the seventeen Belgian. These included at thirteen of the investigated Dutch webshops and eleven of the seventeen Belgian. It is not known to the Dutch and Belgian sites in question. It is not known to the Dutch and Belgian sites in question.
In the study, which was conducted by national governments, have online stores from all EU countries except Slovakia, and from non-EU countries Norway and Iceland examined. In the study, which was conducted by national governments, have online stores from all EU countries except Slovakia, and from non-EU countries Norway and Iceland examined. The researchers look at include the availability of contact information, complete information about products and clear information about consumer rights. The researchers look at include the availability of contact information, complete information about products and clear information about consumer rights.
The stores that were supplied in error two thirds of cases misleading information about the rights of customers. The stores that were supplied in error two thirds of cases misleading information about the rights of customers. Consumers have no information or were misinformed about the warranty or the right to return within seven days. Consumers have no information or were Misinformed about the warranty or the right to return within seven days.
Nearly half of the ‘wrong’ stores concealed information about the price, they gave no such information about the delivery, or payment to which only added to. Nearly half of the ‘wrong’ stores concealed information about the price, they gave no such information about the delivery, or payment to which only added to. Some online stores even promised “free delivery”, while for the delivery indeed had to be paid. Some online stores also promised “free delivery”, while for the delivery indeed had to be paid. One third of the sites did not misleading or insufficient contact information, so the shop could not be reached with problems. One third of the sites did not misleading or insufficient contact information, so the shop could not be reached with problems. The webshops now have the opportunity to address the abuses, they do not, they can expect legal action. The webshops now have the opportunity to address the abuses, they do not, they can expect legal action.
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